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Service Support and Dispatch Associate

Service Support and Dispatch Associate-18206511


Job Posting: Jun 18, 2018, 5:00:00 AM
Job: Call Center Support
Primary Location: US-PA-Indianola
Education Level: Bachelor's Degree ( 16 years)
Travel: No
Description

Service Support and Dispatch Associate

CTG's premier global client located in Indianola, PA (15051) has an immediate need for a Service Support and Dispatch Associate
for a 12+
month, extendable engagement to provide assistance to external customers and
field teams

Position Overview:

Responsibilities
include customer calls, inquiries and part order processing. Supports
resolution of customer inquiries regarding parts and service dispatch as well
as updating and accurately maintaining data in SAP and CRM systems.

Duties
and Responsibilities:

  • Provide
    support function such as facilitating resolution of customer/field issues
  • Utilize
    SAP and CRM Systems to professionally handle customer/field calls, and requests
    via phone, CRM, email and web
  • Customer
    calls and part order process management.
  • Provide
    dispatch service to customers as well as manage Dispatch console for the field
  • Install
    Dismantle Report updates

Educational Qualifications:

  • Associates
    or Bachelor s Degree in business or technical discipline with 6 months of
    experience in areas such as call centers, customer relations/facing or relevant
    experience

Skills & Competency
Requirements:

  • Requires
    a willingness to learn, excellent inter-personal, organizational, written and
    oral communication skills.
  • Proficiency
    in Microsoft Office product suite
  • Ability
    to work in a fast paced environment

Other:

Pay Rate:
$20. 00 - $25. 00 per hour, W-2

Duration:
12+ months, Extendable

Shift Start:
9:00 am

APPLY NOW for resume review by Mary Jane MJ Slaughter
at mjslaughter@ctg. com. Please reference CTG Job #18206511. Referrals are greatly appreciated!!

CTG s Benefits Plan allows you to
select insurance coverage that best suits your lifestyle, and take part in our
savings programs and educational plans. We offer Flexible Spending
Accounts, a 401(k) Retirement Plan, and an Employee Stock Purchase plan.
Our educational plan comprises access to more than 2,000 web-based
technical, professional and business development courses. Stock Purchase plan. Our educational plan comprises access to more than 2,000 web-based technical, professional and business development courses.

CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.

CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.



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